Shipping policy

Thank you for shopping with Tuttu!

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

Shipping Time

Estimated delivery times:

  - 2–6 business days

Delivery times may vary depending on your location, courier services, weather conditions, and other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout. Free shipping may be offered on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via whatsapp (if applicable).

Delays

While we strive to deliver orders on time, delays may occasionally occur due to high demand, courier issues, customs clearance, or other factors beyond our control.

Incorrect Address

Please ensure your shipping address is correct before placing an order. We are not responsible for orders delivered to incorrectly provided addresses.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 5 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

Contact Us

For any shipping-related questions, please contact us at:

Email: mohammedsabah6996@gmail.com

We will respond as soon as possible.